Delivery should feel easy.

Here’s how to get help with delivery, order updates, and return requests.

Delivery

What to expect

Check your checkout summary

Delivery availability, estimated charges, and payment options should be shown before you place an order.

Watch for your confirmation

Keep your order number and the email used at checkout. We’ll use them to help answer questions about your order.

Need an update?

Visit Track order or contact us with your order number.

Current delivery details

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Payment: Checking…

Your bag and checkout show the delivery charge for the items you choose.

Returns & concerns

Let’s make it right.

If something isn’t right with your order, contact us with your order number, a description of the issue, and photos if they help explain it. Please reach out before mailing a product back so we can advise you on the next step.

Return eligibility may vary by item condition, food-safety considerations, medication rules, and local consumer requirements. We’ll confirm available options with you directly.

Start a conversation →

For a pet health concern or possible medication reaction, contact a veterinarian promptly. HappyWag cannot diagnose or provide veterinary treatment advice.

Return request window

Return conditions & how to request one

Contact the HappyWag team before sending an item back. Keep the item, packaging and your order reference available.